Return Policy – Umraz

At Umraz, we want you to enjoy your purchase with confidence. If something doesn’t meet your expectations, we offer a straightforward return process for our sunglasses, women’s tops, dresses, and earrings.

This policy explains how returns, refunds, and exchanges are handled.

1. Return Conditions

To be eligible for a return, items must meet the following requirements:

• Return request must be made within 30 days of receiving your order

• Items must be unused, unworn, and in original condition

• All original packaging, tags, and accessories must be included

• Products marked as final sale may not be eligible for return

2. Return Request Process

If you would like to return an item, please contact us first to receive return instructions. Unauthorized returns may not be accepted.

Contact Information:

Email: umraz3@outlook.com
Phone: +1 (213) 555-0138
Address: 725 S Figueroa St, Los Angeles, CA 90017, USA

Once approved, we will guide you through the next steps.

3. Refund Details

After your returned item is received and inspected:

• Approved refunds will be issued to your original payment method

• Processing typically takes 5–10 business days

• Shipping fees are non-refundable unless the return is due to our error

4. Exchange Options

We may offer size or style exchanges depending on stock availability. If you prefer an exchange, please contact us before sending your item back.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please notify us as soon as possible. We will arrange a replacement or refund and cover related return shipping costs.

6. Return Shipping Responsibility

Customers are generally responsible for return shipping costs unless the issue is caused by Umraz (wrong item or defective product).

We recommend using a trackable shipping service to ensure safe delivery of returned items.

7. Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out:

Email: umraz3@outlook.com
Phone: +1 (213) 555-0138
Address: 725 S Figueroa St, Los Angeles, CA 90017, USA

Umraz is dedicated to providing a smooth and reliable shopping experience while ensuring customer satisfaction remains our top priority.